It is not enough to say, "I think my business is successful" or "I think I am profitable." As a business owner you need to be able to definitively answer these questions and know where your business is strong and vital and where you have exposure and weaknesses.

In response to this challenge, we developed the ARC-7 (C7) assessment to give businesses an objective way to measure themselves and to provide a strategies and actions to keep you in the win column. 

Business Health Diagnostic Tool:

The ARC Success Model looks at 7 key areas of the organizational / business giving you a clear picture of how you are performing in each area. You will know what's working and what's not working. We then work with you to create a plan of action. A deeper-dive of each of these areas is revealed below.  

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Org Foundations

Features mission, vision, and strategy. This area sets the stage for the organization's priorities, brand, direction, and operations. Aligning to the foundations is key to an organization’s success.  There are three elements within the Foundations segment that are critical to future success:

  • Mission, Vision
  • Strategic Plan
  • Culture

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Operations

This is the activity of the organization -- where products get produced, shipped and sold. In the service sector, it is designing the services and delivering them to the users.  There are six critical elements in the operations segment:

  • Business Operations
  • Processes
  • Resources
  • Technology
  • Decision making and problem solving
  • Communications

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People

Most leaders and most successful organizations recognize that people are the most important resource a successful organization has. It logically follows that any effort to move an organization to the next level success must include recognition of the importance of people and the consideration of this in any strategy for the future. There are six elements within the People segment that are critical to future success:

  • Empowerment and Involvement
  • Development
  • Onboarding
  • Performance Evaluation
  • Compensation
  • Rewards and Recognition

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Org Management

In this model, the organization management is considered in terms of 4 inter-related areas that provide the foundation of the organization’s performance.  

  • Finance Management
  • HR Management
  • Structure
  • Program Management

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Leadership

 Having strong leaders in place is critical for any organization to succeed. In this model, we are assessing the ability of your organization's leaders to inspire, prioritize, make decisions, provide direction, and innovate.

There are several elements involved in assessing the leadership segment including: communication, motivation, sound decision making, being future oriented. 

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Customers

Every successful organization knows its "customers," their needs, and how to best meet those needs.

There are five elements within the Customer segment which help not only define current status but also define areas that will need attention to move the organization to the next level:

  • Identification
  • Targeted
  • Brand
  • Satisfaction
  • Loyalty

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Org Performance

 Organizational Performance can be viewed in many ways and through many lenses. To simplify this, this model has focused on three elements within the Organizational Performance segment that are critical to future success:

  • Effectiveness
  • Efficiency
  • Financial Performance